Troubleshooting

ProQyz Troubleshooting Documentation

If you encounter issues with the ProQyz plugin not functioning as expected, follow these troubleshooting steps to diagnose and resolve common problems:

1. Update Theme and Plugins

Outdated Wordpress themes and plugins can cause compatibility issues.

• Update Your Theme:

  • Navigate to the 'Appearance' section in your WordPress dashboard.

  • If an update is available for your theme, you'll see a notification. Proceed to update it.

• Update Your Plugins:

  • Go to the 'Plugins' section.

  • Check for updates for each plugin and apply them.

2. Disable Plugins

Conflicts between plugins can sometimes cause issues.

• Deactivate Plugins:

  • Deactivate all plugins except ProQyz.

  • Check if ProQyz works properly after each plugin is deactivated.

  • Reactivate plugins one by one to identify the one causing the conflict.

3. Disable Cache

Caching might serve outdated files to the browser.

• Clear Cache:

  • If you're using a caching plugin, clear the cache through its settings.

  • Disable the caching plugin temporarily to see if it resolves the issue.

4. Disable JavaScript Minification

Minification of JavaScript can lead to errors.

• Revert JavaScript Optimization:

  • If you have a plugin that minifies JavaScript, disable that feature.

  • Check if ProQyz works after reverting these changes.

5. Update Permalinks (often seen as 404 errors)

Permalinks can sometimes get corrupted and cause page load issues.

• Refresh Permalinks:

  • Go to 'Settings' > 'Permalinks'.

  • Without changing anything, click 'Save Changes' to refresh permalink structure.

6. Update ProQyz Plugin

Ensure that you're using the latest version of ProQyz.

• Update ProQyz:

  • In the 'Plugins' section, look for ProQyz and see if an update is available.

  • Apply the update if available.

7. Contact Support

If none of the above steps work:

• Reach Out for Help:

  • Contact ProQyz support with detailed information about the issue, steps taken to troubleshoot, and any error messages you're seeing.

Following these steps will typically resolve most issues with the ProQyz plugin. It's crucial to proceed with caution when troubleshooting, especially when it comes to deactivating plugins and changing site settings. Always back up your site before making changes that could affect its operation.