Support

ProQyz Support Documentation

For assistance with the ProQyz plugin, support is provided exclusively through our ticket support portal. Follow these steps to reach out for help within our support hours.

Accessing the Support Portal

1. Navigate to the Portal:

   • Go to support.spacetree.org in your web browser.

Signing Up for Support

1. Sign Up:

   • If you are a new user, click on the ‘Signup’ button to register for an account.

   • Provide the required details to create your support account.

Creating a Support Ticket

1. Log In:

   • If you already have an account, log in with your credentials.

2. New Ticket:

   • Once logged in, click on the option to ‘Create a new ticket’.

   • Fill in the ticket form with a detailed description of your issue or query.

   • Include any relevant details or screenshots that might help in diagnosing the issue more quickly.

Support Hours

• Availability:

  • The support team is available from 10 am to 5 pm, Monday to Friday.

  • Tickets submitted outside these hours will be addressed during the next business day.

Ticket Follow-Up

• Response Time:

  • Our support team endeavors to respond to tickets promptly within our support hours.

  • You will receive a notification via email once there is a response to your ticket.

Support Expectations

• Issue Resolution:

  • Our team will work with you to resolve your issues or provide the information you need.

  • Complex issues may require more time and additional information.

For all ProQyz-related support needs, our dedicated ticket support portal ensures that your queries are addressed in a timely and organized manner. Please note that while we strive to assist you as efficiently as possible, response times may vary based on the complexity of the issue and ticket volume. We appreciate your patience and are committed to providing the best support experience possible.